Delivery & Returns

Delivery Schedule

We try to dispatch all orders within 3 working days of receipt. If for any reason we cannot dispatch goods within 7 working days, we will inform you by e-mail. The order can be cancelled & a full refund will be given.
If an item is needed urgently please call on 01273 325 768 or e-mail your requirements. Wherever possible, we will try to help.
Orders that can be fulfilled from stock and are placed before 1pm are normally dispatched the same working day. Orders placed after 1pm are normally dispatched on the next working day after your order is placed. Orders placed Friday (after 1pm)/Saturday/Sunday will be dispatched on the following Monday/Tuesday (depending on the volume of orders). International orders may take longer to be dispatched due to special arrangements being made regarding shipping.
Once goods have left our premises, delivery becomes the responsibility of the Carrier or Postal service used. We cannot be held responsible for late, delayed or non-delivery of goods and will do all that we can to deal promptly and efficiently with any delivery problems customers report to us so that items ordered are delivered as quickly as possible.

How We Deliver To You:

We use Royal Mail or a courier of our choice for large items. Delivery to our customers via Interlink or any other express delivery service is weekdays only, from 9am to 6pm. We deliver throughout the United Kingdom (restrictions apply to some deliveries to Channel Islands), Europe and Worldwide (delivery charges will apply for Europe and Worldwide).

For England, Wales, Scotland (exc. Islands):

• All deliveries over £15 are free. A £2 charge will be added to all orders under £15. 
• Items and packages costing up to £35 are usually sent via Royal Mail first class post (recorded delivery), and can take between 1 and 5 days to reach their destination from leaving our premises. Items and packages costing more than £40 will be sent with Royal Mail Special Delivery or a courier of our choice.
• Large or bulky items are sent via a courier of our choiceor a courier of our choice and are guaranteed for next day delivery before 5 pm. Delivery is still free to NI on many items, but not all. 
• Delivery times for Northern Ireland and Isle of Man are as for England, Scotland and Wales. Delivery times for Scottish Islands are usually between 3 and 6 days.

Channel Islands (CI)

• Items and packages weighing up to 1 kg are sent via Royal Mail and delivery is free.
• For items that weigh more than 1kg (e.g. luggage, cases, business and laptop bags, etc.) delivery charges apply and we will provide you with a quote for postage cost once we have received your order or enquiry. Goods are dispatched via Royal Mail or parcel delivery services, for which we can usually provide general though not specific delivery schedules.
• We reserve the right to alter and change the methods of delivery, charges, and the delivery suppliers we use. Delivery to UK customers via Interlink is between Monday and Friday, from 9am to 6pm.

Europe and Worldwide (inc USA)

• A delivery charge will be added at the checkout area depending on the region that the item is being delivered to.
• The item shall be sent with the courier we feel shall offer the quickest and most reasonable service.
• We retain the right to charge extra for postage costs abroad should the items be particularly large, expensive or we feel the amount already charged does not fully cover the costs.
• If you purchase items for delivery abroad please be aware that extra duties may be payable. We are not responsible for these duties and by accepting these conditions you accept that you are liable for any extra costs incurred, including return carriage fees and penalty fees when refusing to pay duties.

Address for Delivery:

Please make sure that when you enter a delivery address in our secure online order form there will be someone at that address to receive and sign for the delivery, enabling us and our delivery service providers to get the item(s) to you. There is the option in the order form to enter an alternative address for delivery (e.g. place of work, neighbour, etc.) if you or someone else on your behalf are unavailable during the weekday to receive the package(s) .

On rare occasions and in the interests of security and for the protection of genuine customers as well as ourselves we reserve the right to deliver goods ordered to the card holder's billing address even if an alternative address for delivery has been given.

The customer is responsible for providing a full & valid address including street, building name & number, city & country as well as a contact phone number. It is of vital importance that all address details are properly formatted. Postal Codes should always be in capital letters and include a space where required. We take no responsibility for wrongly formatted adresses or having to manually reformat a provided address.
No refund is given for none or wrong delivery in any of these cases.

Please Note...

1. Under normal circumstances for packages sent by our courier, our delivery partner will attempt to deliver the goods twice, the second attempt to be the day after the first attempt (Monday to Friday). If after the second attempt delivery cannot be completed the package will be left at UPS' local branch (usually a calling card with branch details will be left for you by the delivery driver), and you will need to contact the branch or visit personally to collect the package. Should it be necessary for our delivery partner to attempt delivery a third or more times an extra charge will apply, and we can only authorise further delivery attempts once the customer has agreed to accept the charge. Please note: you should collect from the local branch of our courier any undelivered packages within five days of the second attempt at delivery. Uncollected packages are automatically returned to us after five days and to re-send the package or cancel the order charges are incurred which we will advise you of should the situation arise. Fastway Couriers should leave a calling card which should include the delivery drivers mobile number. This allows you, the customer, to directly contact the driver and make arrangements for redelivery. If the driver is not contacted the package is returned to the depot and redelivery is attempted 48hrs later. This process is repeated untill a 3rd failed delivery upon which the item will be returned to us.
2. Should our courier return packages to us as undelivered and delivery is still required after this a charge will apply, and we will only be able to re-send the package once the customer has agreed to the charge. Fastway do not charge for return of undelivered items but we reserve the right to charge delivery should you wish to have the item delivered again.
3. Although there is an option for the customer to provide delivery instructions with their order, we at Friends for Leather will not allow our packages to be left unattended. When we instruct a courier to leave a parcel unattended we forfit our insurance for the package. We would rather you have your package sent to a work address where there is always someone who can sign for your package. 
4. Should a package fail to be delivered please report it to us by phone on 01273 325768 or by email to quentin@friendsforleather.co.uk. We will do all we can to help but please note that as advised by Royal Mail we must allow a period of three weeks from the expected delivery date (and be advised by Royal Mail that the package is irretrievably lost) before any action such as sending a replacement item(s) or cancelling the order and processing a refund can be made.
5. Delivery and/or re-direction charges will apply if an incorrect address or incorrect address details are provided and a package has to be re-routed or re-sent after it has left our dispatch centre.  

For further assistance with package delivery you can call us on 01273 325 768(lines open up to 5.30pm weekdays) or email us at info@friendsforleather.co.uk Once goods ordered have left our premises delivery becomes the responsibility of the carrier/parcel delivery company or postal service used. Friends for Leather cannot be held responsible for late, delayed or non-delivery of goods ordered and we will do all that we can to deal promptly and efficiently with any delivery problems our customers report to us so that items ordered are delivered as quickly as possible.

Returns & Refunds:

If you need to return an item we will gladly refund payment provided:

1. The goods are returned within 14 days. 
2. You have informed us of your reason and intent prior to returning the goods.
3. The goods are received un-used with all tags and labels intact and carriage paid in full.

Please enclose a copy of your invoice and contact details when returning items.
For your own protection we strongly advise you to return items using recorded delivery for up to £35 and special delivery for anything over.
Postage refunds are available upon request.
We must be informed within 48 hours if goods are received damaged.
Please ensure that the goods are adequately and properly packaged
Refunds are made within 3 days of receiving the returned items. It may take a further 5 - 10 days for the money to be available on your credit card or bank account.
If you would like to exchange an item because of a mistake on your behalf we reserve the right to charge for postage of the replacement item.
If you are returning goods for a refund we reserve the right to deduct the original postage fees from your refund. (Does not include postage charged for orders under £15)