Delivery & Returns

Delivery Information

We try to dispatch all orders within 3 working days of receipt. If for any reason we cannot dispatch goods within 7 working days, we will inform you by e-mail. The order can be cancelled & a full refund will be given. If you need to change your delivery information or options, call us as soon as possible on 01273 325 768 or e-mail your requirements. Wherever possible, we will try to help.

Orders that can be fulfilled from stock and are placed before 1pm are normally dispatched the same working day. Orders placed after 1pm are normally dispatched on the next working day after your order is placed. Orders placed Friday (after 1pm)/Saturday/Sunday will be dispatched on the following Monday/Tuesday (depending on the volume of orders). International orders may take longer to be dispatched due to special arrangements being made regarding shipping.

Once goods have left our premises, delivery becomes the responsibility of the courier or postal service used. We cannot be held responsible for late, delayed or non-delivery of goods and will do all that we can to deal promptly and efficiently with any delivery problems customers report to us so that items ordered are delivered as quickly as possible.

How We Deliver To You:

We use Royal Mail or a courier of our choice for large items. Delivery to our customers via UPS or any other express delivery service is weekdays only, from 9am to 6pm. We deliver throughout the United Kingdom (restrictions apply to some deliveries to Channel Islands), Europe and Worldwide (delivery charges will apply for Europe and Worldwide). Expedited delivery available for most mainland UK destinations.

For England, Wales, Scotland (exc. Islands):

• All orders to mainland UK addresses are delivered FREE with the Standard delivery option. Expedited delivery is available, and is charged on the basis of basket value as follows:

UK Expedited delivery:

• Standard deliveries are sent via Royal Mail Second Class post, and can take between 1 and 15 working days to reach their destination from leaving our premises.  Items and packages costing more than £80 will be sent with Royal Mail Recorded Delivery.
• Expedited deliveries are sent by Royal Mail Special delivery (next day from dispatch, by 1pm). Please see the above table and select the appropriate option at checkout. If the item is too large or bulky to be sent by Special Delivery we will use a courier of our choice.
• Large or bulky items are sent via a courier of our choice and are guaranteed for next day delivery before 5 pm.
• Delivery times for Northern Ireland and Isle of Man are as for England, Scotland and Wales. Delivery times for Scottish Islands are usually between 3 and 6 days.

Channel Islands (CI)

• Items and packages weighing up to 1 kg are sent via Royal Mail and delivery is free.
• For items that weigh more than 1kg (e.g. luggage, cases, business and laptop bags, etc.) delivery charges apply and we will provide you with a quote for postage cost once we have received your order or enquiry. Goods are dispatched via Royal Mail or parcel delivery services, for which we can usually provide general though not specific delivery schedules.
• We reserve the right to alter and change the methods of delivery, charges, and the delivery suppliers we use.

Europe and Worldwide

• A delivery charge will be added at Checkout depending on the region of delivery and basket value. See below table for estimated prices:

European Union:

Europe (outside the EU):

Asia:

USA and Canada:

Australia:

For an accurate delivery charge quote, please place your item(s) in the Shopping Basket and proceed to Checkout. Once the delivery address has been entered, your shipping costs will be calculated.

We regret that we are generally unable to ship to other countries outside these regions, but can sometimes accommodate orders upon request. Please email with further details: info@friendsforleather.co.uk

• Orders shall be sent with the courier that we feel shall offer the quickest and most reasonable service.
• We retain the right to charge extra for postage costs abroad should the items be particularly large, expensive or we feel the amount already charged does not fully cover the costs.
• If you purchase items for delivery abroad please be aware that extra duties may be payable. We are not responsible for these duties and by accepting these conditions you accept that you are liable for any extra costs incurred, including return carriage fees and penalty fees when refusing to pay duties.

Address for Delivery:

Please make sure that when you enter a delivery address in our secure online order form there will be someone at that address to receive and sign for the delivery, enabling us and our delivery service providers to get the item(s) to you. There is the option in the order form to enter an alternative address for delivery (e.g. place of work, neighbour, etc.) if you or someone else on your behalf are unavailable during the weekday to receive the package(s) .

On rare occasions and in the interests of security and for the protection of genuine customers as well as ourselves we reserve the right to deliver goods ordered to the card holder's billing address even if an alternative address for delivery has been given.

The customer is responsible for providing a full & valid address including street, building name & number, city & country as well as a contact phone number. It is of vital importance that all address details are properly formatted. Postal Codes should always be in capital letters and include a space where required. We take no responsibility for wrongly formatted adresses or having to manually reformat a provided address.
No refund is given for non- or wrong delivery in any of these cases.

Please Note...

1. Under normal circumstances for packages sent by our courier, our delivery partner will attempt to deliver the goods twice, the second attempt to be the day after the first attempt (Monday to Friday). If after the second attempt delivery cannot be completed the package will be left at UPS' local branch (usually a calling card with branch details will be left for you by the delivery driver), and you will need to contact the branch or visit personally to collect the package. Should it be necessary for our delivery partner to attempt delivery a third or more times an extra charge will apply, and we can only authorise further delivery attempts once the customer has agreed to accept the charge. Please note: you should collect from the local branch of our courier any undelivered packages within five days of the second attempt at delivery. Uncollected packages are automatically returned to us after five days and to re-send the package or cancel the order charges are incurred which we will advise you of should the situation arise. Fastway Couriers should leave a calling card which should include the delivery drivers mobile number. This allows you, the customer, to directly contact the driver and make arrangements for redelivery. If the driver is not contacted the package is returned to the depot and redelivery is attempted 48hrs later. This process is repeated untill a 3rd failed delivery upon which the item will be returned to us.
2. Should our courier return packages to us as undelivered and delivery is still required after this a charge will apply, and we will only be able to re-send the package once the customer has agreed to the charge. Fastway do not charge for return of undelivered items but we reserve the right to charge delivery should you wish to have the item delivered again.
3. Although there is an option for the customer to provide delivery instructions with their order, we at Friends for Leather will not allow our packages to be left unattended. When we instruct a courier to leave a parcel unattended we forfit our insurance for the package. We would rather you have your package sent to a work address where there is always someone who can sign for your package. 
4. Should a package fail to be delivered please report it to us by phone on 01273 325768 or by email to quentin@friendsforleather.co.uk. We will do all we can to help but please note that as advised by Royal Mail we must allow a period of 15 working days from the expected delivery date (and be advised by Royal Mail that the package is irretrievably lost) before any action such as sending a replacement item(s) or cancelling the order and processing a refund can be made.
5. Delivery and/or re-direction charges will apply if an incorrect address or incorrect address details are provided and a package has to be re-routed or re-sent after it has left our dispatch centre. 

For further assistance with package delivery you can call us on 01273 325 768 (9:30am - 5.30pm, Monday to Friday) or email us at info@friendsforleather.co.uk

Once goods ordered have left our premises delivery becomes the responsibility of the carrier/parcel delivery company or postal service used. Friends for Leather cannot be held responsible for late, delayed or non-delivery of goods ordered and we will do all that we can to deal promptly and efficiently with any delivery problems our customers report to us so that items ordered are delivered as quickly as possible.

Returns & Refunds:

If you need to return an item we will gladly refund payment provided:

1. The goods are returned within 30 days. 
2. You have informed us of your reason and intent prior to returning the goods.
3. The goods are received un-used and in saleable condition with all tags, labels and packaging intact.
4. Carriage must be paid in full, any cost incurred by us may be deducted from the refund.

Please enclose a copy of your invoice and contact details when returning items. 

We must be informed within 48 hours if goods are received damaged.

Refunds are made within 3 days of receiving the returned items. It may take a further 5 - 10 days for the money to be available on your credit card or bank account.

If you would like to exchange an item because of a mistake on your behalf we reserve the right to charge for postage of the replacement item.

If you would like to change your mind within 7 days of your order being delivered we will offer a freepost returns service, customers who choose to pay for postage or additional services such as signed for or special delivery do so at their own expense.

We will provide our returns sheet including freepost address when we are informed of a return.

Customers returning items after the 7 day cooling off period are responsible for all costs incurred returning items.

*PLEASE NOTE: The above policy applies to UK customers only. International customers should use the 'Contact Seller' message service - or email info@friendsforleather.co.uk - for more information on returning their order.