Frequently Asked Questions

In PayPal's fight against Card Fraud it tries to ensure that all orders are sent to the billing address only. Friends for Leather understands that it is not always possible to have items delivered to the billing address because they might be a present for someone or nobody can be home to receive the item.

As long as the correct delivery address has been entered on our half of the website then we will deliver to that address. If you have any questions about this or are concerned that your item may be sent to the wrong address please call us on 01273 325 768 or email us at info@friendsforleather.co.uk

If the item says out of stock it means that, in that colour option, we have no stock left. If it has the words Availability Depends On Option Chosen above the reference code it means that the currently chosen colour is out of stock but we have other colours in stock. If this is the case try selecting a different colour from the drop down menu. We may have more than one colour out of stock so be sure to try all the colour options.

If you would like to order an item that we don't currently have in stock please email us by clicking here or by clicking on the contact us tab above. Be sure to include your name, telephone number, email address, if you need the item by a certain date and most importantly the style number. "That black purse with the dog on and a zip round it" does not help at all !

To be informed about future promotions being run by Friends for Leather please sign up to our newsletter by clicking here or by clicking on the newsletter sign up tab above.

Regarding The Bridge we try and respond to emails within 24hrs. Did you check that you included the style number in the email?

If your item does not arrive when it is supposed to please let us know. Small items may take a few days to arrive through Royal Mail but larger items are normally sent with next working day services. Please allow one day after the expected delivery date before contacting us to ensure that it has not been delayed. Please also check to see if a card has been left. Sometimes, if you are plagued by junk mail, the card can be hidden beneath a pile of unwanted flyers, be sure to check before throwing them in the recycling.

If you are expecting the item as a present or need the item by a certain date please do not wait until 5pm the night before it is needed and then call us, We would prefer you called us sooner rather than later as it gives us a chance to find out what has happened and a way to resolve the problem.

To contact us please call the shop on 01273 325 768. If it is out of hours you can email me at quentin@friendsforleather.co.uk and I will try and resolve the issue as soon as I can.

Have you tried Tracking your Package? This can be found by clicking on the Tracking your Package button above of by clicking here.

Very simply, yes you can! PayPal will allow you to purchase using a normal debit or credit card. The picture below will give you a visual indication to the following.

When you have finished adding items to your basket, click the checkout button to be taken into the order process. Follow the online prompts until you are taken to the secure PayPal gateway page. If you dont have a PayPal account or would like to pay using your card you need to look to the right of the page in the middle and click on the continue link provided.

Once you have clicked you follow the normal process and your order will be compleated.

I hope this has helped those of you who have become confused or frustrated over this.