If your item does not arrive when it is supposed to please let us know. Small items may take a few days to arrive through Royal Mail but larger items are normally sent with next working day services. Please allow one day after the expected delivery date before contacting us to ensure that it has not been delayed. Please also check to see if a card has been left. Sometimes, if you are plagued by junk mail, the card can be hidden beneath a pile of unwanted flyers, be sure to check before throwing them in the recycling.
If you are expecting the item as a present or need the item by a certain date please do not wait until 5pm the night before it is needed and then call us, We would prefer you called us sooner rather than later as it gives us a chance to find out what has happened and a way to resolve the problem.
To contact us please call the shop on 01273 325 768. If it is out of hours you can email me at quentin@friendsforleather.co.uk and I will try and resolve the issue as soon as I can.
Have you tried Tracking your Package? This can be found by clicking on the Tracking your Package button above of by clicking here.